General terms and conditions of trade (GTCT)


All products with six months guarantee.

Instant delivery - normally all articles in stock. If not, we will contact you immediately. Receiver bears shipping costs and possible duties/taxes.

Price and availability information is subject to change without notice.
ChessBase does not warrant that the Information accessible via this web site is accurate, complete or current.

Privacy policy

When you order, we need to know your name, e-mail address, mailing address, credit card number and expiration date. This allows us to process and fulfill your order. ChessBase does not sell, trade, or rent your personal information to others.

Return policy

Products which are opened or used will not be accepted for return!


Ducats are an internal voucher-system on the server playchess.com. With ducats services on playchess.com can be paid and transferred from user to user. And ducats can be used as vouchers in the internet shop of ChessBase. Ducats may not be used as or for an exchange in real money, regardless of the currency, neither with other users on playchess.com nor do exist a right against ChessBase to change ducats into real currency.

Online dispute resolution

Please note the platform for online dispute resolution as provided by the European Commission: http://ec.europa.eu/consumers/odr/. We are not obliged to participate in dispute resolution proceedings in front of a consumer arbitration board and are principally not willing to take part in such proceedings.