Accessibility Statement for the ChessBase Shop

ChessBase GmbH strives to make its online shop accessible in accordance with EU accessibility regulations (Directive (EU) 2019/882). This statement applies to the website https://shop.chessbase.com/.

Accessibility status

This website has been partially implemented in accordance with WCAG 2.1 guidelines (Web Content Accessibility Guidelines) at Level AA. We are continuously working to improve accessibility.

Non-accessible content

Despite our efforts, not all content may be fully accessible yet. The following areas may have restrictions:

• Older PDF documents (e.g., product information) may not be fully compatible with screen readers.
• Some videos do not yet have subtitles or audio description.
• Certain interactive elements (e.g., dynamic forms) may not be optimally operable with keyboard controls.

We are working to resolve these issues.

Feedback and contact

If you encounter any barriers or have suggestions for improvement, please feel free to contact us:

email: accessibility@chessbase.com
phone: +49 40 63 90 60-0
address: ChessBase GmbH, Osterbekstraße 90a, 22083 Hamburg
We will endeavor to process your request as quickly as possible.

enforcement proceedings

If you are not satisfied with our response, you can contact the state arbitration board. In Germany, this is, for example: Federal Monitoring Agency for Accessibility of Information Technology